Property Tax Acquisitions and Client Tools
LERETA, LLC
LERETA is a company which manages property taxes for lenders. Many processes rely on manual work due to outdated tools and systems. We would provide a modern platform to process acquisitions more accurately and efficiently. This would be the foundation for future opportunities.
Managing a team
My objective was to create an effective process for identifying problems, finding solutions, and delivering results.
Understanding users
It was helpful to identify users, see the systems they interacted with, and to understand their pain points. From this I was able to map their current user flows and sketch out ideas for future changes.
Sketches and designs
I came up with ideas on designing solutions around users' tasks. They would need to see the status of their work and have the ability to make changes to complete the process. This was a highly iterative design process which included sketches, early wires, and prototypes.
Learnings and results
The highly siloed culture of the company reflected in their current tools and processes. The web application we designed and the client research findings we produced planted the seeds for the next step in user-centered design.
